Phone Lines - October 15th 2020
We are now only using one surgery phone number: 0207 274 6138. We have more inbound lines on this number than ever before to make it as easy to get through to us as possible.
Elm Lodge Surgery is open - please call or email if you need our help
We know that lock-down has been a challenging time for all of our patients.
Our doctors are continuing to provide medical assistance, please do call us (020 7274 6138) or email (SOUCCG.firstname.lastname@example.org) if you need our help. Appointments with a doctor start with a phone call to discuss your symptoms, a clear photo can often help this discussion if your condition is visible. Most issues can be resolved on the phone or with a video call, but if the doctor considers it necessary they will arrange for you to come into the surgery.
We are providing appointments with our practice nurses for immunisations, injections, dressings and stitch removal. We ask adults to wear a face covering during consultations.
So that we can keep our most vulnerable patients safe we ask that you do not come into the surgery unless you have a pre-booked appointment.
We aim to give you the best possible care, in a clean and safe environment and place great importance on reducing the risk of infection to patients and our staff.
Do not delay seeking treatment
If you, or a family member, are ill please do not delay seeking treatment.
When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do. Here is some guidance: advice for parents
Coronavirus symptoms and households
If you have symptoms associated with coronavirus including a new continuous cough, a loss of or change in your normal sense of taste or smell (anosmia), or a high temperature, you are advised to stay at home for 7 days.
Please do not attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Please call the surgery if you have been unwell for 7 days and still have a fever or have increasing shortness of breath.
It is very important to continue routine immunisations for children, we cannot afford to have outbreaks of measles, mumps, rubella etc while the health system is responding to COVID-19. Please call the surgery to book an appointment with the practice nurse.
(Site updated 23/10/2020)