Pharmacy First
Before making an appointment please consider if your local pharmacy can help first. Community Pharmacists are highly trained experts and can help with common illnesses as well as medication queries. Your pharmacist can normally see you without an appointment and could help a lot faster than a GP.
Face-to-Face Appointments
Routine appointments can be booked online between 1 and 4 weeks in advance.
In order to keep the surgery waiting room a safe environment for our immunocompromised patients please do not book a face-to-face appointment at the surgery if you have a fever, sore throat, cough or shortness of breath.
If you prefer to be seen sooner, appointments are released at 8am every morning. Please call us as soon after 8am as possible as these can get fully booked quickly.
We are fortunate to have regular male and female doctors. If you would like to discuss an intimate matter please try to book with a doctor of the same sex to avoid any embarrassment. We are also happy to arrange a chaperone for any consultation if this would help put you at ease.
Telephone and Video Appointments
We know that many of our patients appreciate the convenience of a telephone consultation.
Routine telephone appointments to discuss ongoing issues, medication and results can be booked online between 1 and 4 weeks in advance. If you have an urgent issue to discuss please call us at 8am to make a same-day telephone appointment.
It may be easier to discuss your issue having shared a photo in advance. Please speak to our reception team to arrange this.
We cannot promise an exact time for a telephone appointment because some issues take longer to discuss than others. Please expect your call between 1 hour before to 1 hour after the booked time. If you miss a call from us please call back straight away so we can arrange another call on the same day.
During a telephone appointment, you may decide with the doctor that it would be useful to switch to a video call. The surgery video appointment system works well on smart phones and on PCs with webcams.
Online Consultations
We offer online consultations using the platform AccuRX Triage.
Same-Day Advice (Triage)
If your need is urgent we will try to offer you advice on the same day. Normally this will be a call-back from the GP or our Advanced Nurse Practitioner, if we cannot help on the phone we will offer you an appointment at our GP led Extended Access Centre. If you do have an urgent problem please call us as early in the day as possible.
Home Visits
We know that some of our patients are housebound and unable to visit the surgery. Please call as early in the day as possible if you need to request a home visit.
Avoiding A&E
Our local hospital A&E departments are very busy. Please use them when you have an accident or an emergency, but not for more minor medical problems. Please call for advice if you have a medical concern.
Minor Eye Condition Scheme
You do not need to see a GP about many eye conditions. You can book directly to have a free assessment with a local optometrist through the Minor Eye Condition Scheme.
Antenatal Self-Referral
Our local hospitals ask that you self-refer for antenatal care: Kings College Hospital and Guys and St Thomas Hospitals. There is no need to see a GP unless you have a specific concern.
Waiting
Some problems take longer to sort out than others and surgeries may run late. Please do bear with us. We do try to keep our waiting times to a minimum.
Unhappy With Your Last Appointment?
Our clinical team try to treat all our patients with care and professionalism. A good GP-patient relationship is a human interaction built on trust and respect in both directions. However sometimes consultations do not go as well as we would like.
If you are dissatisfied with your last appointment at the surgery and your medical condition is not getting better please do book another appointment either with the same clinician or another member of the team.