Change to Modern GP Appointment System from 2nd September 2026

From 2 September 2026, Elm Lodge Surgery is introducing a modern GP appointment system. From this date, completing our consultation form will be required before any GP appointment can be booked.

You can fill in the form using the NHS App, through our website, or our reception team can help you. Let us know what's the matter, and one of our GPs will review your request and decide the best way to help.

We will usually be in touch the same day. This could include a telephone or face-to-face appointment, an appointment with another member of our clinical team such as a nurse, physiotherapist or pharmacist, advice without needing to come in, or being directed to another service.

It is easier for us to help you in a timely manner if you can submit your request earlier in the day.

If you cannot complete the form online, please call the surgery and our reception team will help you.

There are no changes to nursing appointments for wound care, vaccinations, ear wax removal, and reviews of long-term conditions such as diabetes, asthma, or COPD. Call as usual for these.

If you need immediate medical attention, please call 111 or go to A&E.

Find out more here

Modern GP Appointment System Drop In Session

Join us for a drop-in session in the surgery waiting room if you have any questions or concerns about the new GP appointment system on 20 August 2026 from 3pm to 5.30pm

Staying Well in Hot Weather

The NHS has useful information about how to stay well in hot weather: Heatwave: how to cope in hot weather - NHS

Pharmacy First Advanced Scheme

The NHS has made it easier to get help for a number of common medical conditions. Your local pharmacy can provide treatment for 7 common illnesses without needing to see a GP. Find out more here.

Direct Access to Physiotherapy

You can now see a local 'First Contact Physiotherapist' directly for any musculoskeletal issue without speaking to a GP for a referral. Please call our reception team to make a booking.

HRT Prepayment Certificate

If you are prescribed HRT medication you may be able to save money with the new HRT Prepayment Certificate. Find out more here.

Self Referrals

The NHS is under significant pressure. Instead of waiting for a routine GP appointment, please check if you can self-refer to other local specialist services.

Musculoskeletal Self Help App

Patients at Elm Lodge have access to getUbetter, a self help app for musculoskeletal conditions. Find out more here.